Will my client ever know you exist?
No. Delivery is unbranded, file naming follows your convention, and we never contact your client directly under any circumstances. If you want us on a call we join under your agency’s name, or we do not join at all. Your preference, stated once at onboarding.
How do you keep several client brands apart?
Each brand gets its own written style profile and its own editor pairing. Nothing carries over between them: not caption templates, not music libraries, not pacing defaults. An editor working on two of your brands treats them as two unrelated accounts.
What happens when we win a big client suddenly?
Tell your account manager. We hold reserve capacity for exactly this, which is also why we cap how many agency accounts we take on. A partner who is full when you need them is not a partner.
Do you sign an NDA?
A mutual one, at onboarding, before any footage changes hands.
What are your rates?
Volume based, and quoted on the call once we know your monthly load and format mix. They are built to leave room for a standard agency markup rather than to compete with your own pricing.
Can you work inside our tools?
Yes. Slack, Frame.io, Google Drive, Dropbox, Asana, whatever your team already runs. We adapt to your process instead of asking your people to learn another portal.
Who owns the finished files?
Your agency does. Exports and project files, including if we stop working together.
How fast can we start?
Style profiles take roughly a week per brand. Urgent work can start before the profile is finished, it just tends to need one extra revision round to land.